10. RETURNS AND REFUNDS
10.1 Change of Mind Returns/Cancellations: Change of mind returns/cancellations may be accepted at the sole discretion of the Seller. In such cases, a cancellation or restocking fee may apply. Change of mind returns will only be considered within 7 days from item receipt.
10.2 Condition of Returned Items: Returned items must be in unused, original condition, and in their original packaging, with all parts and accessories included with the item.
10.3 Unboxed items: We may at our sole discretion accept returns for items that have been removed from its original packaging, if a return for an unboxed item is accepted, we may charge a restocking, and or, preparation fee to return the item to a saleable condition.
10.4 Product Suitability: Where a product is subsequently determined to be unsuitable for the purchasers original purpose, the Company will consider this as a “change of mind” return in accordance with Clause 10.1. The company accepts no liability for any products which are deemed unsuitable.
10.5 Non-returnable products: To the extent permissible by law, products which are used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any products that may have been soiled or exposed to biological contamination.
This also includes but is not limited to goods used for: bathroom & bathing; toileting; toileting & hygiene slings; pillows, bedding & protectors; continence products; bracing & supports; personal kitchen aids; cutlery & crockery.
Customised or special orders may not be returned to the extent permissible by law, products that have been customised or modified to suit the specific needs of the Customer or user may not be returned.
Products that have been purchased-in specifically for the Customer or user and would not normally be held in stock by Mobility Rentals and Sales as part of Mobility Rentals and Sales’ range may not be returned unless upon request Mobility Rentals and Sales’ supplier accepts the return from Mobility Rentals and Sales. Mobility Rentals and Sales will endeavour to procure such acceptance within a reasonable time.
See all Sale Terms & Conditions