Frequently Asked Questions

Hire

Do you deliver hire items to cruise ships?

No, unfortunately it is not possible for us to deliver directly to a cruise ship or the cruise terminal as this location presents logistical challenges that make it impractical for both our customers and us to ensure a smooth handover experience.

Do you deliver hire items to hotels?

Yes, we do deliver equipment to hotels. However, hotels have varying policies on when the items must be delivered/collected, we recommend discussing this with your hotel at the time of booking, especially if you require a Hospital Bed as these must be installed by our team and therefore, we require access to the room. Some hotels may require you book an additional night to allow for the delivery/installation of the items.
 
If you are booking equipment to be delivered to the hotel, if you can please advise the hotel that we will be delivering equipment and provide us with your booking number or the name the booking is under as this will ensure the items will end up in the correct room.

Is a deposit/bond required?

No, we don’t require a deposit or bond for any of our hire equipment. We simply have a minimum initial hire period on all our rental equipment. Most items are a minimum of two weeks, with some more complex items having a four week minimum.

What is your service area for hire equipment?

We can deliver (charges apply) our hire equipment to the majority of Southeast QLD/Northern NSW. Please feel free to contact us with your postcode for a delivery quote.

Hire equipment is also available for collection from our showroom at 170 North Road, Woodridge, QLD, 4114.

Do you hire Mobility Scooters/Electric Wheelchairs?

Unfortunately, we don’t currently offer hire for any electric wheelchairs or scooters at this time. However, we are always working to improve our product offerings, please check out our website for the most up to date information. 

Do you do short-term hires? ie daily or weekly.

No, we don’t offer short term hire periods for any of our equipment. All our hire products have a minimum hire period of two weeks, with some more complex equipment having a minimum four week hire period.

Do you delivery hire items on the weekends?

As we are only open Monday-Friday, deliveries are generally only available on Weekdays. However, we have delivered on weekends in the past for urgent cases.

Please note: as our general operating hours are Monday-Friday, we are required to pay our delivery team a minimum of four hours for any shifts worked, with the appropriate penalty rates for weekend work. This means weekend deliveries are extremely expensive as we are not able to absorb those costs.

Sales

Do I need to assemble items I order?

This depends on the specific item; some items will require assembly as we always attempt to make them as small as possible for shipping to save on shipping costs. If you have any questions about assembly, please contact us on 1300 460 070 and our friendly team is happy to assist. 

We do offer a Pre-Assembled Delivery service locally in Southeast Queensland, where we will assemble and deliver the items to you. 

What shipping options are available?

For shipping we use a range of different courier services in an attempt to provide the lowest cost shipping available.

Once you check out and enter your shipping details you will be provided with a handful of shipping quotes from different couriers based on price and delivery time.

How do I track my order?

Once you place your order, we will provide regular updates regarding your order to the email provided at checkout. Alternatively, you can always login to your account for updates.

Payment

The full order value must be paid at checkout. Orders will only be processed once the full payment has been made. We accept all kinds of Visa, Mastercard, American Express Payments.

We also accept Paypal and Afterpay (for transactions under $2000).

Do you sell your hire items second hand?

No, as a general rule, we don’t sell any of our hire items.

General

Do you buy second hand items?

No, we do not purchase second-hand items. As we prioritise the quality and reliability of our products, and acquiring second-hand items introduces uncertainties regarding their history and condition. This policy is in place to ensure that we can stand behind the quality of the products we offer to our customers.

We kindly request that you refrain from asking us to purchase second-hand equipment, as it is our intention to provide the best possible products and services. We appreciate your understanding and cooperation. If you have any further questions or concerns, feel free to contact our customer support team.

Do you do repairs for Mobility Equipment?

We can generally offer repairs on any Mobility Equipment that is sold by us. Unfortunately, there can be a significant difference in the types of parts used and therefore we cannot guarantee we would be able to repair any other equipment not sourced through us.