Effective Date: 01 August 2023
Information We Collect
- Personal Information:
When you voluntarily provide it, we may collect personal information such as your name, shipping address, billing address, email address, phone number, and payment details (e.g., credit card information) during the checkout process or our interactions with you.
- Sensitive Information:
Sensitive information is a sub-category of personal information, which has special considerations under the Australian Privacy Principles and more stringent controls on how it is handled, stored, and disclosed.
We may collect, use and disclose sensitive information about you. The types of sensitive information we collect are strictly limited to the information to provide you with services. Including:
- Your NDIS number.
- Any information about your health, disability, or illness that you choose to share with us or can be reasonably inferred based on the services or products you have requested or enquiries you have submitted to us.
- Automatically Collected Information:
How we collect your information
We may collect your personal information through various interactions you may have with us. Such as any of the following:
- when you interact directly with us, including face-to-face, via phone, email, or online.
- when you complete a form, such as registering for newsletters, or sending a web enquiry.
Use of Information
- Providing you Services
- Allowing you to access and use our website, including providing you with a login.
- Conducting business transactions with you, such as dispatching and delivering products, and registering your attendance at our clinical education events.
- Contacting and communicating with you about our business, responding to support requests, and addressing any inquiries you make on our websites.
- Maintaining internal records, administrative tasks, invoicing, and billing purposes.
- Utilising analytics and profiling on our website for market research and business development to improve our business, applications, and social media platforms.
- Complying with legal obligations or when required or authorised by law.
- Ecommerce Analysis:
- We may analyse purchase trends, customer preferences, and product performance based on aggregated data. This analysis helps us improve our product offerings, marketing strategies, and overall user experience.
- Google Analytics:
- Our website uses Google Analytics to analyse and track user interactions, including ecommerce transactions. Google Analytics collects information such as your IP address and usage data, which helps us understand how visitors engage with our website and how they interact with our ecommerce features.
- Meta Pixels:
- We may utilize meta pixels (also known as tracking pixels) to gather data about user interactions on our website, including ecommerce events. These pixels do not collect personal information and are used solely for analytical purposes.
To enable us to provide services to you, we may disclose your personal information to relevant third parties.
- your referring allied health professional.
- your NDIS plan manager.
- our employees, contractors and/or related entities.
- IT service providers, data storage, webhosting and server providers.
- delivery or logistics providers who deliver our goods to you.
- payment systems operators or processors.
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
We have implemented measures to protect the security of your personal information and prevent unauthorised access or disclosure. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
- Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website’s features, including making purchases.
- If you wish to opt-out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-on available on the Google Analytics website.
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.
Changes to This Policy