Collecting or Delivering Hire Equipment: What to Expect

Picking up and returning smaller items yourself can be convenient if the depot is easy to reach and the equipment fits safely in your vehicle. It can also make the timing more flexible for you, especially if family or friends can assist.

Delivery becomes more useful when:

• the item is large or heavy, such as a hospital bed or lift recliner chair
• the equipment is needed at a holiday location
• getting to the depot is not practical
• safe loading and unloading would be difficult to manage yourself

It is always worth checking the provider’s delivery area and reading the relevant hire, delivery and collection terms before you book.

The person hiring the equipment is responsible for its condition while it is in their care, including transport to and from the depot.

• Use a clean, covered area of the vehicle where possible.
• Make sure there is enough space for safe loading and unloading.
• Protect equipment from rain, scrapes and movement in transit.
• If using a ute, bring suitable tie-downs, blankets and weather protection.

Many providers work within broad delivery windows such as morning or afternoon, rather than a precise minute-by-minute booking time. That is usually because runs need to allow for traffic and multiple jobs in the same day.

You should normally expect someone to be onsite for delivery and collection unless a different arrangement has been clearly agreed.

Equipment should be returned clean and in the same condition it was supplied, allowing for fair wear. Significant dirt, misuse or damage may lead to extra cleaning, repair or replacement charges.

If you have questions about delivery or collection options, contact our team.